FREQUENTLY ASKED QUESTIONS

Subscriptions & Pricing

What's the best way to sign up for P&H TV?
(Hint: Sign up on the website! Not your phone!)

We recommend signing up on our website (https://praiseandharmony.tv). That gives our customer service team full troubleshooting and/or subscription-change capabilities.

We love our mobile and TV apps, and we want our subscribers to take advantage of them! However, we recommend signing up on the website first, then logging in to our apps.

If you sign up through the app, you get routed through a third-party payment system (usually Apple Pay or Android Payments). As a result, any issues with your account (including subscription changes, refunds, and cancellations) MUST go through that third-party payment system. In these scenarios, we have ZERO troubleshooting capability.

What are my subscription options?

We have four primary subscriptions:

- PERSONAL ANNUAL $9.99/month ($119.00 billed annually)
- PERSONAL MONTHLY ALL ACCESS $12.99/month
- CHURCH ANNUAL $23.66/month ($283.98 billed annually)
- CHURCH LICENSE $27.98/month

All subscriptions provide access to ALL P&H TV content.

For information on bulk subscriptions, see the "Bulk Subscriptions" section below.

What do I get with the PERSONAL MONTHLY ALL ACCESS SUBSCRIPTION?

- Access to the entire P&H TV library for $12.99/month, billed monthly

Do I get public streaming rights for events at my church with the PERSONAL MONTHLY ALL ACCESS SUBSCRIPTION?

No. Public streaming rights are only available with our CHURCH LICENSE or CHURCH LICENSE ANNUAL subscriptions.

What do I get with the PERSONAL ANNUAL SUBSCRIPTION?

- 12 months of P&H TV for $9.99/month ($119.00 billed annually)
- Access to the entire P&H TV library

Do I get public streaming rights for events at my church with the PERSONAL ANNUAL SUBSCRIPTION?

No. Public streaming rights are only available with our CHURCH LICENSE or CHURCH LICENSE ANNUAL subscriptions.

What do I get with the CHURCH LICENSE?

- Access to the entire P&H TV library for $27.98/month, billed monthly
- Public streaming rights for in-person events at your church (worship services, funerals, weddings, etc.)


This DOES NOT include rebroadcasting rights (live-streams, social media, etc.). In order to get rebroadcast rights, you must sign up for the CHURCH LICENSE ANNUAL SUBSCRIPTION.

What do I get with the CHURCH LICENSE ANNUAL SUBSCRIPTION?

- 12 months of P&H TV for $23.66/month ($283.98 billed annually)
- Access to the entire P&H TV library
- Public streaming rights for in-person events at your church (worship services, funerals, weddings, etc.)
- Rebroadcasting rights (live-stream services, social media platforms, etc.)
    (see "Can I use P&H TV in our church's live worship service streams?" below for rebroadcasting guidelines)
- Coupon code (100% OFF) for TWO EXTRA MONTHLY ALL ACCESS accounts

Can I use P&H TV in our church's live worship service streams?

Yes, under the following conditions:

- Your church is subscribed to our CHURCH LICENSE ANNUAL plan.
- Live streams using P&H TV content MUST NOT be downloadable.
- Live streams using P&H TV content must be removed after one week.

There is a huge difference between streaming content and downloading content.

The truth is, the majority of Praise & Harmony music belongs to artists unaffiliated with The Acappella Company. In order to release their music, we must follow legal guidelines. Each medium (CD, DVD, streaming, digital downloads) has its own unique guidelines. For P&H TV, we have specific legal clearance to use this music for streaming. Offering content for digital downloading and/or rebroadcasting requires completely different clearances, which we do not have through P&H TV. As a result, we CAN NOT allow content on P&H TV to be downloaded directly (with the exception of the videos in our "Downloadable Content" category), nor can we allow live streaming (rebroadcasting) of P&H TV content in any format that is downloadable. P&H TV content may only be streamed to individuals and churches who are subscribed to appropriate plans.

P&H TV is a streaming platform, not a downloading or rebroadcasting platform. Thank you for respecting these guidelines.

Can I download videos from P&H TV?

For legal reasons (explained above), the only videos which are downloadable from P&H TV are the ones in our "Downloadable Content" category.

If you would like to download videos that are NOT in the "Downloadable Content" category, you must purchase them from our online store.

How do I download videos from the "Downloadable Content" category?

Click on the video that you want to download. Below the video screen, click "Download."

Please note that in browsers such as Chrome, Safari & Firefox, the download opens in a new tab.

For Chrome - in the new tab, click the 3 vertical dots to then select Download.

For both Safari & Firefox - in the new tab, right click the screen and select ‘Save as’ to save the file to your device.

How do I cancel my P&H TV subscription?

Now, why would you want to do that? (Kidding.)

If you signed up through the P&H TV website:

To cancel your subscription, log into your account on https://praiseandharmony.tv.
You'll see five red links at the top of the page: FULL VIDEO CATALOG, TUTORIAL VIDEOS, STORE, ACCOUNT, & FAQ's.

1.) Click on "ACCOUNT."
2.) Click "Purchases"
3.) Click "Cancel Membership"
4.) When it asks, "Are you sure?" click "OK."

Then, if there are any further instructions, follow them to finalize your cancellation.

IMPORTANT: If the subscription originated through an app purchase, you MUST cancel through the app through which the subscription was purchased. Cancelling an in-app purchase via the web UI WILL NOT cancel your app based subscription. An admin (i.e. Acappella Company staff) cannot cancel this for you.

Coupon Codes & Gift Cards

What's the difference between a coupon code and a gift card code?

A coupon code is code created by P&H TV/The Acappella Company to provide discounts for P&H TV subscriptions.

Coupon codes may be bulk codes given out at live events (ex: NEWYEAR50OFF), or they may be custom-made codes which apply to specific subscribers (ex: RYANSMITH100OFF) and/or churches (ex: 4THAVE100OFF).

A gift card code is purchased by a customer and gifted to another customer. Gift card codes are random letter/number combinations.

Gift card codes may only be used once! Gift card codes never expire.

Wait... you offer gift cards? How do I buy a gift card for someone?

The easiest way is to click here (or go to praiseandharmony.tv/gift_cards/new). You can choose one of the suggested amounts, or you can enter a custom dollar amount.

Simply follow the instructions on the page to purchase and/or send your gift card.

How do I redeem a coupon code and/or gift card?

- Click on "TRY 14 DAYS FREE" on the home page.
- Choose plan.
- Fill out "Customer Information" page. Click "Continue."
- Enter coupon code/gift card code on the right side of "Billing Details" page (in the "Discount Code" entry field). Click "Apply."
- Enter payment information (credit card or Paypal info) on left side of "Billing Details" page. Click "Complete." (Yes, payment information is still required, even if you have a coupon code for free service.)

IMPORTANT:
Coupon codes and gift cards MUST BE redeemed on the website (https://praiseandharmony.tv/). They CAN NOT be redeemed in-app, as in-app purchases are typically routed through third-party payment systems. If you have a coupon code, use it to sign up through the website, then log in to your account in your phone and/or TV app(s).

Which subscription does my coupon code apply to?

If a coupon code applies to a specific subscription, the instructions accompanying the code will specify.

Do coupon codes and/or gift cards expire?

Gift cards NEVER expire.

Coupon codes may expire, depending on the circumstances. If a coupon code has an expiration date, it will be communicated (either through email or the ad providing the code).

I used a coupon code for [#] FREE MONTH[s] of P&H TV, but the email I received still says 14-day trial. Did I mess something up?

You might have messed something up... but probably not. (Ha ha!)

ALL subscriptions begin with a 14-day trial, even if you use a coupon code. After the 14-day trial ends, your coupon code will activate, giving you your free month (or however long your code lasts).

If you're unsure whether or not your coupon code got applied to your subscription, contact Ryan Smith at ryan@acappella.com and he will check.

I have paid for the CHURCH ANNUAL SUBSCRIPTION but have not received my coupon code for TWO EXTRA MONTHLY ALL ACCESS ACCOUNTS.

Your coupon code email most likely came from Ryan Smith (ryan@acappella.com). If after a few days, you don't see the email, check your Spam, Junk, and/or Promotions folders. Sometimes, P&H TV coupon code emails like to hide out there. If you still don't have it, contact Ryan. First, he will apologize profusely. Then, he will send you your coupon code.

When I renew my CHURCH ANNUAL SUBSCRIPTION, do I get a new set of coupon codes?

No. If you're a returning CHURCH ANNUAL subscriber, the account(s) which applied your coupon code will automatically be extended for another year. If you wish to change one or both of your code recipients, contact Ryan Smith (ryan@acappella.com).

Bulk Subscriptions

Can I add more people (my staff, my worship team, etc.) to my CHURCH ANNUAL SUBSCRIPTION (beyond the two extra accounts that I already get)?

Yes! We offer a 35% discount for up to 50 extra MONTHLY ALL ACCESS accounts. Contact us at ryan@acappella.com and let us know how many people (how many extra accounts) you would like to add. We will send you a separate (35% OFF) coupon code to apply toward those extra accounts.

Can I provide P&H TV for my entire church?

Yes! We offer a significant discount for churches who wish to provide P&H TV to ALL members. Contact ryan@acappella.com to set up your custom subscription!

Do extra accounts use the same login information (usernames and passwords)?

No. Even though extra accounts are signing up as part of a church, they are still individual accounts, each with their own usernames and passwords.

Can I have multiple accounts under the same email address?

No. Only one account can be attached to an email address.

For churches providing P&H TV to all of their members, each subscriber/family will still have their own individual account. Our platform does not allow multiple users to have access under one "umbrella" account.

Troubleshooting & Other Questions

How do I change my payment info?

IMPORTANT! These instructions only apply if you signed up for P&H TV through our website (https://praiseandharmony.tv/). If you signed up through an app (using third-party payment systems), you must change payment info through the third-party payment system!

Log in to your account.

At the top of the catalog page, click "ACCOUNT."

Click the "Purchases" tab (to the right of the "Profile" tab).

Scroll down to "Payment Method." Click "Change Payment Method."

Click either the "Card" or "PayPal" tab, and enter your new payment info.

Click "Save Changes."

THEN WAIT!!! The "Save Changes" button will turn grey, and it might seem like nothing is happening. Sometimes, it takes a little while for the new payment info to process. Once it's finished, the site should give you confirmation. (Please be patient.)

If you remain stuck with a grey "Save Changes" button for longer than a few minutes, contact Ryan Smith at ryan@acappella.com.

My account says it's "On Hold." What do I do?

If you're account is "On Hold," it means multiple attempts at processing payment has failed. You either need to change your payment info with P&H TV, or you need to resolve a credit/debit card issue with your bank.

To change your payment info:

Log in to your account.

You will immediately see a place to update your payment info. Simply enter your new credit card or PayPal info and click "Unlock My Account."

THEN WAIT!!! The "Unlock My Account" button will turn grey, and it might seem like nothing is happening. Sometimes, it takes a little while for the new payment info to process. Once it's finished, the site should give you confirmation (or simply re-route you to the catalog page). Please be patient.

If you continue to have issues, contact Ryan Smith at ryan@acappella.com.

My account is acting weird (or I simply have a question). Who can help me?

Contact Ryan Smith (ryan@acappella.com). He'll be happy to answer any questions that you have!

(Please provide details on your issue. If you simply say "I'm having trouble with my account!" that doesn't give Ryan much to work with.)

Can I use log into my account on multiple devices?

Our platform (Uscreen) has implemented concurrent login limitations based on the IP Address instead of the number of devices associated with the account. Up to five concurrent streams are allowed for each user account at any time (this does not currently include OTT app sessions).


Imagine your user has six different devices logged in simultaneously at home, then they won't have any issues because all six are under one IP Address, their household's network.


However, if the user has five different devices logged in simultaneously at work, while they are on the train, at their friend's house, at home, and at the cafe, when they try to access it on a sixth location, the user won't be able to connect. The system will only allow up to five different networks to be connected by default.

Can I create a playlist in P&H TV?

Subscribers using the P&H TV mobile app can now create playlists. But those playlists are not accessible on the main website.

This is a highly-requested feature, and we regularly ask our third-party platform's development team to add it to the P&H TV website. However, it has not yet been added.

I like to listen to Praise & Harmony TV while I work and/or do other things, but autoplay isn't working.

Ultimately, P&H TV is a video site. As such, we intend for subscribers to watch and listen (especially when learning four-part harmony!). However, we acknowledge that some enjoy listening to the music while they work.

The best Internet browser for autoplay in P&H TV is Google Chrome. Other browsers allow for autoplay, but they often stop autoplay if you move to another tab or window. As of June 2022, Chrome offers the most reliable autoplay, even when performing other computer tasks.

What if my question isn't answered here?

Contact Ryan Smith (ryan@acappella.com). He'll be happy to answer any questions that you have!

How do I cancel my P&H TV subscription?

Now, why would you want to do that? (Kidding.)

If you signed up through the P&H TV website:

To cancel your subscription, log into your account on https://praiseandharmony.tv.
You'll see five red links at the top of the page: FULL VIDEO CATALOG, TUTORIAL VIDEOS, STORE, ACCOUNT, & FAQ's.

1.) Click on "ACCOUNT."
2.) Click "Purchases"
3.) Click "Cancel Membership"
4.) When it asks, "Are you sure?" click "OK."

Then, if there are any further instructions, follow them to finalize your cancellation.

IMPORTANT: If the subscription originated through an app purchase, you MUST cancel through the app through which the subscription was purchased. Cancelling an in-app purchase via the web UI WILL NOT cancel your app based subscription. An admin (i.e. Acappella Company staff) cannot cancel this for you.